VOIP - Troubleshooting Guide Follow
Common VoIP Problems and How to Fix Them
Are you experiencing quality degradation in your phone calls? Whether you’re using Law Ruler’s Contact Center or some other provider’s service, common VoIP problems like latency and jitter can present a formidable challenge.
Luckily, these problems don’t always stem from the service provider itself. You can address the VoIP problems of choppy audio, delay, strange-sounding voice quality, and dropped calls by performing a few simple checks on your network’s configuration and hardware.
Do you know the speed of your internet uploads and downloads for each location? VOIP calling, whether it be from Law Ruler or another provider, can only work well within a network that has enough bandwidth to support your calls.
You can perform a VoIP speed test and, in only a few seconds, the test will measure how much bandwidth your network is providing.
Clearing malware from your office computers may help your situation.
Computer viruses can drain system resources and eat into your available bandwidth. If you have an anti-virus program installed on your network’s computers, update their databases and run a thorough scan to help clear out any junk in the system.
It isn’t necessary to turn your company culture upside down. Everyone in the office should just be mindful of the programs they have open all the time.
Close YouTube or stop Spotify before your next conference call. Make sure you aren’t downloading any large files during your next virtual meeting. Every little bit helps.
Mobile Devices, Social Media, and YouTube Can Kill Your VoIP Call Quality
You may think you have adequate network capacity, but with the rise in social media and streaming content, are you sure? System congestion is the top cause of poor quality for VoIP calls. Streaming content from sites like Netflix, YouTube or Facebook is not only impacting productivity, but also, it’s likely impacting your team’s ability to communicate effectively. Mobile devices create new and unexpected demands on your VoIP phone system. As little as a single iPhone accessing iTunes on your WiFi network can dramatically impact VoIP call quality and the overall performance of your network.
Advanced Remediation Measures
If your VoIP problems aren’t helped by simple fixes, it could be time to run a Network Monitoring Tool at the time that there is a dropped call. Run this and provide us with the results each time there is a dropped call. We should have enough data after a few of them if all goes well. Use this network monitoring tool.
Our technicians can also recommend new hardware, such as a network router, or implement Quality of Service techniques that help your network better prioritize calls.
We’ll do our best to help you get to the bottom of the issue — no matter the cause.
Any other issues, please contact Law Ruler Support at 1-800-431-6779 or firstname.lastname@example.org