How to Resolve Outbound Calls Being Flagged as Scam Likely or Spam Follow
Some of our customers who conduct legitimate voice business sometimes report that their outbound calls are getting marked with nuisance call labels, such as ‘Scam Likely’ or some variant based on an app, device, or network. This can be frustrating and could result in your outbound calls going unanswered or even blocked.
What Do I Do If My Calls Are Being Flagged as Spam?
Register your outbound calling number with each of the carriers or their call analytics providers. Registering your numbers will let the carriers know who you are, that your use case is legitimate and your customers are expecting your calls. Registration as listed below is free.
⚠️ Please note, even if you have an approved SHAKEN/STIR registration on file with the carriers, this process is still needed if you are flagged.
However, while number registration often resolves mislabeling as spam, it is not a whitelist or a guarantee of avoiding nuisance call labels in the future. Registered numbers can still be flagged again if certain call patterns are detected inconsistent with registered usage or if consumers file spam or fraud reports against you.
In summary, there are three key practices in removing and keeping your numbers free from mislabeling:
- register your numbers
- ensure you have complied with all relevant laws, regulations, and policies;
- remain consistent in your calling behavior by phone number.
For best practices see Recommendations and Best Practices for Maintaining a Positive Caller Reputation.
Register your numbers for any case of mislabeling, or proactively for any new outbound calling or SMS number you obtain. Registration with the call analytics provider and the different industry entities can be completed through the following links:
|
Analytics Provider/Industry Entity |
Links |
| FCC (covers the main analytic companies that support major US wireless carriers) | https://www.freecallerregistry.com/fcr/ |
| Hiya | https://hiyahelp.zendesk.com/hc/en-us/requests/new |
| AT&T |
https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667 |
| Verizon | |
| T-Mobile | |
| Sprint | https://reportarobocall.com/trf/ |
| US Cellular | https://reportarobocall.com/trf/ |
After completing the above registration, it is also recommended to register a CNAM (Caller ID Name) for your Law Ruler dialer number, if applicable. To learn more about this registration process, please click here.
Support/Assistance
If you need further assistance with your Law Ruler system, then please contact Law Ruler Support.
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